RETURN POLICY

PRINTABLE RETURN & EXCHANGE FORM

ORDERS: www.astavita.com

CUSTOMER SERVICE: 1-844-872-2782 (1-844-USA-ASTA)

 

ABOUT RETURNS & EXCHANGES

Thank you for shopping with Astavita, Inc.. We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase.

Dear Astavita Customers,

Unopened items can be returned for any reason. All you have got to do is send the items back to us within 30 days and we will refund your money. Once we get the package back, we will credit the card you used for the full purchase price of your product minus any shipping fees.

Here are a few special cases…

Due to shelf life restrictions products returned after thirty days will have a 25% restocking fee. If you are returning 12 or more of the same items there will be a 20% restocking fee due to the inventory control and those pesky shelf life limits. If 45 days has passed since your purchase, we are sorry, but we will not be able to return your item. Lastly, when returning a free shipping item, $5.95 will be deducted from your total refund if the new total order value is less and $80.00.

Instructions

  1. Use the mailing address label below to address your return shipment.
  2. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)
  3. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items. We are also not responsible for items lost in the mailing process; please utilize a mailing service with a tracking number.
  4. Indicate whether you would like an exchange or a refund.
  5. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.

 

STEP 1: PLEASE FILL OUT THE FORM BELOW

 

CREDIT CARD TYPE:


NAME:

BILLING ADDRESS ON THE CARD:

CITY:

ZIP/POSTAL CODE:                                               STATE/PROV:

CC#:

CVV:

SIGNATURE:_____________________________________________________________

 


 

 

STEP 2: LIST THE RETURNING ITEMS INFORMATION

 

QTY   PRODUCT    ITEM#   UNIT PRICE





REASON RETURNED: ______________________________________________________

TOTAL PAID: __________

UNIT PRICE: __________ 


 

STEP 3: CONFIRM YOUR ORIGINAL PAYMENT FORM INFORMATION :

For refunds and or additional balance due

CREDIT CARD TYPE:

NAME:

BILLING ADDRESS ON THE CARD:

CITY:

ZIP/POSTAL CODE:                                               STATE/PROV:

CC#:

CVV:

SIGNATURE:_____________________________________________________________

 


STEP 4: RETURN YOUR PACKAGE:

Enclose this form with your merchandise in a securely sealed package that has all original labels covered and removed. Attach the return label to the outside and return via an insured /traceable method. Please allow 30 days for us to process your request upon receipt.

 

Return label cut along the line


ASTAVITA, INC.
ATTN: RETURN PROCESSING
1750 112th Ave. NE D-155
Bellevue, WA  98004 USA 

 

CARRIER WILL NOT RETURN WITHOUT CORRECT POSTAGE